![]() I can see why some people say it's better but I've never been able to wrap my head around why an org should pay for both of them (other than "an exec said they like Zoom so we have to have both", of course). Not sure why you guys use Zoom at all if you're already paying for Teams. IMO you should check costs for both systems for your requirements, but past that, if you're an O365 org and are already using Teams I think there's a lot of logic to bundling voice with that. Instructions are pretty easy-keep teams open and you'll receive incoming calls there, go to the 'calls' tab to dial out, for people in the company just search their name and call them as you usually would within teams, voicemails come as emails with an audio attachment (as they used to) and plus a text transcript, you can use it wherever including on mobile devices. We never received reports of technical issues. ![]() ![]() Some of the non-technically-savvy people who were 100% in-office were naturally not pleased to have something change in any way, and took a lot of hand-holding over things like people not having extensions anymore. were happy as they could seamlessly use their business line on mobile, or on their work laptop while WFH or travelling. So people like salespeople who are almost never in the office, customer support, etc. We moved from a fairly traditional Cisco desk phone VOIP system to Teams voice. We never received any complaints.Įnd users had generally positive feedback. We chose Teams voice because we were an O365 organization and liked the idea of having it be integrated with Teams. I'll try to jump ahead and answer some questions you asked the other commenter so far:
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